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NOC Services

Expert Professional Services helps your organization to solve and avoid a problem, meet the aspiration, goal or gain deep insight. Techclyde Professional Services does all

Our Architects, Design Engineers, Expert Consultants and Support Professional helps you Use Techclyde Services, products and understand new capabilities and possibilities apt for your business.

The necessary support and treatment customers receive from an organization is a focal point in attracting new customers and retaining the loyalty of existing ones In the competition world, today’s businesses have given rise to the utmost significance of customer support. Catering to customer complaints and queries are one aspect of customer support, but it is also necessary to focus on the customer queries and issues that may arise concerning the products or services. Contact Center support help the clients to reduce their operating costs and improve customer satisfaction. We provide knowledge intensive support solutions that can be delivered remotely. We provide high quality, scalable and cost effective services. We train our support team effectively and educates them the details and specification of the products and services of your business. Contact Center support requires a professional team to work round the clock in delivering higher value to customers.

Contact Center Support

Customer Support is one of the most important functions, which means our professional experts deeply understand your technology or process and our highest priority is to help you. We support your contact center with :
Immediate Resolution - We manage your technology 24/7/365 so you don’t have to. We provide system updates and upgrades, a knowledge base with information and training, a single point of contact for each of your issues and use adaptive learning methodology to quickly resolve issues and communicate with you.

Technical Voice Support

Globally companies are dealing with issues in relation to the rapidly advanced technology, huge operational costs and customer expectations. The ever expanding demand for internet-based devices and sophisticated technology
products is making it difficult for business to provide world-class services and instead they are focusing on improving and innovating their support processes to build much needed competitive advantage. Techclyde Professional Voice Support Services helps bring in this differentiation through extreme global-class product support services, and fast trouble-shooting and problem resolution, helping them enhance their service levels simultaneously leveraging customer satisfaction.

Non-Technical Voice Support

Business interested to drive innovation by faster reach to their customer giving them a clear, crisp idea of their product and rise curiosity helps the business in increasing their revenue and faster reach to the customers for faster
sales and productivity. Our professional services are highly adaptable in learning the processes and delivering business intelligence to customers for a faster reach to the market.

War Room Support

Crisis on a business or a disaster is never new. But delivering the right strategy and technical approach moving the business faster in achieving the customer expectation demands a War room support during disaster.
Techclyde professional services expert provides War room support on demand with premium support model.

Email and Chat Support

With increased mobility, customers reaching out to business have a great transformation from traditional methods to chat, email or social methods. Having said that it becomes a quintessential factor to reply.
the fly over a mobility connection. Techclyde Professional Services helps business leverage our extreme email and chat support services to evolve the business benefits.

Project Management Support

Having an expert team is great but driving the leadership for the team to derive business benefits in a speculated time and pressure requires continuous high skilled management efforts. Techclyde veteran project
management professional helps the business in driving a business objective and delivering in exact timeline with a reduced wastage in high quality standards.

On Premise NOC Support

Evolving business need a dedicated NOC support on premises for helping them deal with customers and simultaneously maintaining the criticality with privacy of the business deliverable? Techclyde provides resources with high technical expertise can be deployed onsite 24 X 7.

One Cloud NOC Support

Business delivering cloud services to their customers are still facing the challenge of supporting their customers as they are still operating in silo mode. Our unique service delivery approach delivers in a unique one stop compute
network storage delivery approach where the customers had a single point of contact for any infra or cloud NOC service.

Hardware Call Support

Techclyde Hardware NOC call services helps business outsource their hardware NOC services to us and we help them manage and deliver it right to the customers with the required SLA.

Universal deliver the right solution for you and your business